Well I just finally got a response from them and you won't believe what they told me. They told me to contact my webmaster and that was it. I emailed them back and told the dumb ......... I am the webmaster. I told them if they was going to work in tech support they should be familiar with almost all aspects of the host or at least know who or where to go for information. Earlier I said they upgraded to php versioin 4.4.1 but that wasn't correct even though that is what it was telling me in the control panel. They are using php version 5.1.4 now