Bogmil

Hi, I am very sorry that my first post is a desperate cry for help. OK, I'll be short. Here's what I need: Cast: Client, Admin Details: admin works for a company that does money processing. However, it's not instant processing; there needs to be a verification process and so forth. I need a script that will do this: Admin enters all kinds of data about Client A (Name, nickname, address, so on) and a Case ID #. So, if client A requests a service (e.g. sends money), he will get a specific case ID. Say that the ID # is #555 Now admin is in the control. From a backend interface, admin controls the current status of the case. The status can be "Planned; in verification process; and done". So admin sends an email to Client A saying "You can check your case status here: www.mysite.com/check-case". Then Client A goes there, inputs #555 and voila - all the information about the case, when it started, what's the current status etc. So is there a script that would do something like this? If you can't think of any, can you please suggest what to look for? I mean, I'd (of course) look for it myself, but I don't know how to look. I was looking at some Trouble Ticket Support Systems - do you think they (with some customization) could suit my needs? Thanks a lot!