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Client issues...!


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#1 tomfmason

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Posted 29 October 2006 - 06:34 PM

Here recently I have had several clients low ball me and then when we agree on a price they try to add more work on top. This is really starting to make me angry. I used to just tell them that was not part of the deal and would wind up doing it anyways.

Just today I kind of lost my cool after the client sent me a revised layout three times and each time I had just finished with the previous. The whole time none of this was part of the original agreement.

I guess that is post more me venting then anything..lol

Anyone else have this issue or have had this issue?

Thanks,
Tom

Traveling East in search of instruction, and West to propagate the knowledge I have had gained.

current projects: pokersource

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#2 .josh

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Posted 29 October 2006 - 06:48 PM

so tell them to start paying your time or stop wasting it.  you don't work for free. if they can't grasp that, then walk away.
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Please, take the time and do some research and find out how much it would have cost you to get your help from a decent paid-for source. A "roll-of-the-dice" freelancer will charge you $5-$15/hr. A decent entry level freelancer will charge you around $15-30/hr. A professional will charge you anywhere from $50-$100/hr. An agency will charge anywhere from $100-$250/hr. Think about all this when soliciting for help here. Think about how much money you are making from the work you are asking for help on. No, we do not expect you to pay for the help given here, but donating a few bucks is a fraction of the cost of what you would have paid, shows your appreciation, helps motivate people to keep offering help without the pricetag, and helps make this a higher quality free-help community :)

#3 ober

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Posted 30 October 2006 - 07:44 PM

Everything gets agreed to up front.  If you're giving in and doing extra work for no extra compensation, or your agreement is so broad that it doesn't account for additional modifications, then shame on you.

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#4 tomfmason

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Posted 30 October 2006 - 07:55 PM

Everything gets agreed to up front.  If you're giving in and doing extra work for no extra compensation, or your agreement is so broad that it doesn't account for additional modifications, then shame on you.


You are 100% correct in that it is my fault. However, my contracts are anything but broad. I am very precise in what I am going to do and the price for it. I guess I just get the used car salesman or something.. These past few clients have been slick..lol

Anyways, I wound up going back over the contract with him and showing him were what he wanted was in no way a part of the original agreement and that I was going to charge him for the extra time. I was fair in my rate but he thought that was unreasonable so I canceled the contract.

Thanks,
Tom

Traveling East in search of instruction, and West to propagate the knowledge I have had gained.

current projects: pokersource

My Blog | My Pastebin | PHP Validation class | Backtrack linux





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