Whats the best way of managing website contact information

[watson1001]

Hello,

 

Im designing a website and have a contact form, what is the best way of managing that and monitor it as just getting that contact form information sent to an email address they may end up having more and more people sending information will get all messy and will surely cause havoc. The only way at the moment i can think of is to store the first piece of information in a database table then store the reply's in a separate table but linked to the original first question by the id.

 

What do you guys things?

[kicken]

Unless you need a web-based front end for managing replies and reviewing contact history (such as for your customers to use) then I'd probably just stick with email. Use a decent email client that supports a threaded view of messages and filtering, such as Thunderbird.

 

If you do what to store things in a database and make a front end though, then you only need one table to store the messages. For reply messages you would just store the parent message's ID in another column. For original messages that column would be NULL.