darkangel

Im a B.Sc.(I.T.) student studying in India. We have been asked to develop an Online customer Support System (Help Desk) for web based companies in any programming or scripting language. I have heard that PHP and MySql are the easiest. I want it to use the Ticketing system. Here the end user will have to login and submit a ticket which contains his query and urgency level. It should also support multi operators. The Administrator has a seperate control panel through which he can monitor the tickets and add/delete names of staff and departments. He should also be able to generate reports. The end user should also be able to track his ticket and view all open and closed tickets submitted by him. I have no prior knowledge of these languages but am hard working and willing to learn. can u recommend a good online PHP/MySql tutorial? Are these languages good enough? or should i opt for ASP .NET? We have 8 months to develop a fully functioning software. Is there anyone who can guide and help me in this? I would my extremely grateful since this project carries 200 marks.