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HelpCORE Timing ISsue??

tuxbuddy

By tuxbuddy
in PHP Coding Help

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tuxbuddy Member

tuxbuddy

Posted
Posted

I have a tool called HelpCORE which is a ticket Tracking and Call Handling.The tool is 24*7 based support.In Our firm we have normal Office timing and so do we have 8 hours working support.Now How can I modify the tool so as to work a/c to my requirements.

Here's the snippet which I think shall help us with fixing:

 

File : time.php

<?php

/*
* HelpCORE source file
* ====================
*
* CVS:
* ----
* $header$
*
* Purpose:
* --------
* Date and Time related functions
*
* Copyright:
* ----------
* Copyright (C) 2002-2003 Dennis Fleurbaaij <dennis@io-software.nl>
* Copyright (C) 2002-2005 IO Software <info@io-software.nl>
*
* This program is free software; you can redistribute it and/or modify it under the
* terms of the GNU General Public License as published by the Free Software Foundation;
* either version 2 of the License, or (at your option) any later version.
*
* This program is distributed in the hope that it will be useful, but WITHOUT ANY
* WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A
* PARTICULAR PURPOSE. See the GNU General Public License for more details.
*
* You should have received a copy of the GNU General Public License along with this
* program; if not, write to the Free Software Foundation, Inc., 675 Mass Ave,
* Cambridge, MA 02139, USA.
*
* Please note that this software is dual licensed. For the commercial use of this
* software you will need a Commercial License. Please see http://www.io-software.nl
* for the terms and conditions.
*
* For more information you can contact IO Software at http://www.io-software.nl
*/

// Defines for easy handling of time
define( 'TIME_YEAR',    2 );
define( 'TIME_MONTH',   1 );
define( 'TIME_DAY',             0 );
define( 'TIME_HOUR',    3 );
define( 'TIME_SECOND',  5 );


/**
* Return the current microtime
*/
function stopwatch_start()
{
        list( $usec, $sec ) = explode( " ", microtime() );
        return ( ( float )$usec + ( float )$sec );
}

/**
* Return the time spent since the input time
*/
function stopwatch_stop( $starttime )
{
        list( $usec, $sec ) = explode( " ", microtime() );
        return ( ( ( float )$usec + ( float )$sec ) - $starttime );
}

/*
* Db time to dfe
*/
function db_time_to_dfe( $db_time )
{
        return dmy_array_to_days_from_epoch( db_time_to_array( $db_time ) );
}

/**
* Calculates d m y to days from epoch
*/
function dmy_array_to_days_from_epoch( $array )
{
        return dmy_to_days_from_epoch( $array[0], $array[1], $array[2] );
}

/**
* calculates how long since the computer epoch we are
*/
function dmy_to_days_from_epoch( $day, $month, $year )
{
        if( ($timestamp=@gmmktime (1, 0, 0, $month, $day, $year)) === -1 ) {
                                                                                      __FATAL__( __FILE__, __LINE__, __CLASS__, __FUNCTION__, 'Invalid timestamp( " D:'.$day.', M:'.$month.', Y:'.$year.' ) -> '.$timestamp.'" )' );
                return 0;
        }


        return ($timestamp / 86400);
}


/**
* Epoch to array
*/
function epoch_to_dmy( $epoch )
{
        // We use day-epcohs
        $epoch = $epoch * 86400;
        return( array( gmdate('d', $epoch), gmdate('m', $epoch), gmdate('Y', $epoch), gmdate('H', $epoch), gmdate('i', $epoch), gmdate('s', $epoch)  ) );
}


/**
* Calculates EXACT dmy
*/
function exact_epoch_to_dmy( $epoch )
{
        return( array( gmdate('d', $epoch), gmdate('m', $epoch), gmdate('Y', $epoch), gmdate('H', $epoch), gmdate('i', $epoch), gmdate('s', $epoch)  ) );
}

/**
* Calculates days to months and years
*/
function day_to_dmy_array( $days )
{
        global $month_days;
        $months = $month_days;

        $year = 1970;
        $month = 1;

        // Calc howmany years we have
                                                          while ( true )
        {
                // Count jaar (leapyear is counted later)
                $days -= 365;
                $year++;
                // Shrikkel
                if ( ( $year % 4 == 0 ) && ( $year % 100 != 0 ) )
                {
                        if ( $days < 366 )
                        {
                                // echo "+ Break on leap ($year)<br />";
                                break;
                        }
                        $days--;
                        // Normal
                }
                else
                {
                        if ( $days < 365 )
                        {
                                // echo "+ Normal break<br />";
                                break;
                        }
                }
        }
        // echo "v- After yearcount we have $days days left.<br />";
        // Calc months
        while( $days > $months[$month] )
        {
                $days -= $months[$month];
                $month++;
        }

        if( $days == 0 ) $days = 1;
        // echo "v- After monthcount we have $days days left.<br />";
        if( $days < 10 ) $days = '0' . $days;
        if( $month < 10 ) $month = '0' . $month;
        // echo "Days: $days  Month: $month  Year: $year<br />";
        return array( $days, $month, $year, '00', '00', '00' );
}

/*
* Integer to time
function int_to_time( $time )
{
        $days = '';
        $mins = $time % 60;
        $hours = ( int )( $time / 60 );

        if( $mins < 10 )
        {
                $mins = '0' . $mins;
        }

        $timestring = $hours . ':' . $mins;

        return $timestring;
}


/**
* Seconds to time string
*/
function seconds_to_time( $time )
{
        $days = '';
        $timestring = '';

        $seconds = $time % 60;
        $mins  = ( ( int )($time/60) ) % 60;
        $hours = ( int )( ($time/60) / 60 );

        if( $mins < 10 )
        {
                $mins = '0' . $mins;
        }

        if( $hours > 24 ) {
                $timestring .=  ((int) ($hours/24) ) .' '.text('days').' ';
                $hours = $hours % 24;
        }


        $timestring .= $hours . ':' . $mins .':'.$seconds;

        return $timestring;
}


/**
* returns now
*/
function now()
{
        return array_to_db_time( array( date( 'd' ), date( 'm' ), date( 'Y' ), date( 'H' ), date( 'i' ), date( 's' ) ) );
}

/**
* Find out in what week this date is
*/
function date_to_weeknr( $date )
{
        if( ($timestamp=strtotime( $date ) ) === -1 ) {

                __ERROR__( __FILE__, __LINE__, __CLASS__, __FUNCTION__,  'Invalid timestamp: strtotime("'.$date.'") => "'.$timestamp.'"' );
        }

        return date( 'W', $timestamp );
}

/**
* Find out on what day a week begins
* Note: we can't do leap years so we just guess if the user does not know if it's a leap year
*/
function weeknr_to_date( $weeknr, $year)
{
        global $month_days;
        $months = $month_days;

        if( $weeknr > 53 ) __FATAL__( __FILE__, __LINE__, __CLASS__, __FUNCTION__, 'weeknr_to_date(): week cannot be larger then 53.' );


        // There is no week 53, it's week one of the next year
        if( $weeknr == 53 ) {
                return array_to_db_date( array( '01', '01', ($year+1) ) );
        }

                             // No week zero and start counting at one
        $weeknr_days = (($weeknr-1) * 7)+1;

        // The second problem is finding out what day this year started. As not all years start at monday but all weeks DO !
        $offset_day = date( 'w', mktime (0,0,0,1,1,$year) ) - 1; // Minus one because php starts at sunday and the world(c) at monday
        //echo $offset_day.'<br />';

        // Now fix the weernr days to start not at monday but at the actual day, this is probmeatic as we can go back in time
        if( $offset_day >= $weeknr_days ) {

                // Goes back a year
                //echo "   weeknr_to_date($weeknr, $year): PREV YEAR EXECPT array_to_db_date( array( ( 31 - $offset_day ), '12', ($year-1) ) ): ".array_to_db_date( array( ( 31 - $offset_day ), '12', ($year-1) ) )."<br /><br />";

                return array_to_db_date( array( ( 32 - $offset_day ), '12', ($year-1) ) );      // Dec has 32 days to compensate for 0-1
        }

        // Remains in this year
        else {
                $weeknr_days -= $offset_day;
        }

        //echo "   weeknr_to_date($weeknr, $year): weeknr_days: $weeknr_days<br />";

        // Schrikkeljaar
        if ( $year % 4 == 0 )
        {
                $months[02] = 29;
        }

        $month = 1;
        while( $weeknr_days >= $month_days[$month] ) {
                //echo "   weeknr_to_date($weeknr, $year): while( $weeknr_days >= ".$month_days[$month]." )<br />";

                $weeknr_days -= $month_days[$month];
                $month++;
        }



        //echo "   weeknr_to_date($weeknr, $year): return array_to_db_date( array( $weeknr_days, $month, $year  ) ): ".array_to_db_date( array( $weeknr_days, $month, $year  ) )."<br /><br />";
        if( $weeknr_days < 10 ) $weeknr_days = '0' . (int)$weeknr_days;
        if( $month < 10 )               $month = '0' . (int)$month;

        return array_to_db_date( array( $weeknr_days, $month, $year  ) );
}

?>
             

 

Pls help

 

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