Help on Timing Issue??

[tuxbuddy]

HEllo Guys,

 

I have  a tool for cricket Tracking which is completely written in PHP.I need to change the ticket tracking HelpDESK tool to work for 9:00 to 6:00 rather than its 24*7 utility.

Is this possible.Since I am newbie to PHP,I need your help.

I will provide you with  the overall details once anyone wish to help me out.

[MasterACE14]

give us something to chew on *whispers* code

 

ACE

[tuxbuddy]

This is not just a code but complete project.Its a Tool called HelpCORE which is ticket Tracking tool.

If you are ready to help me just download the project through this link :

http://freshmeat.net/projects/helpcore/ It completely free version completely written in PHP.

Are you ready to help me out??

[tuxbuddy]

I can see that lots of Helpdesk Ticket Tracking tool is present but the right SLA features are missing and if few have then its not free.

 

Can anyone provide me with the code for Service Level Agreement realted to Support HelpDESK??

[jonsjava]

in the index.php, change the code so it says this:

<?php

/**
* HelpCORE source file 
* ====================
* 
* CVS:
* ----
* $header$
* 
* Purpose:
* --------
* Main frameset loader
* 
* Copyright:
* ----------
* Copyright (C) 2002-2003 Dennis Fleurbaaij <[email protected]>
* Copyright (C) 2002-2005 IO Software <[email protected]>
* 
* This program is free software; you can redistribute it and/or modify it under the
* terms of the GNU General Public License as published by the Free Software Foundation;
* either version 2 of the License, or (at your option) any later version.
* 
* This program is distributed in the hope that it will be useful, but WITHOUT ANY 
* WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A 
* PARTICULAR PURPOSE. See the GNU General Public License for more details.
* 
* You should have received a copy of the GNU General Public License along with this
* program; if not, write to the Free Software Foundation, Inc., 675 Mass Ave, 
* Cambridge, MA 02139, USA.
* 
* Please note that this software is dual licensed. For the commercial use of this 
* software you will need a Commercial License. Please see http://www.io-software.nl
* for the terms and conditions.
* 
* For more information you can contact IO Software at http://www.io-software.nl
*/
$time = date("H");
if ($time > 18 || $time < 6){
echo "<center><h1><strong>Closed</strong</h1><br />Sorry, but the ticket system is currently closed</center>";
exit();
}
else{
if( ! include( "coreapm/coreapm.php" ) )
{
die( "Cannot include CORE APM" );
} 
$GLOBALS["cache"]->no_cache = true;

// logout
if( isset( $_GET["logout"] ) )
{
$GLOBALS["security"]->secure();
$GLOBALS["security"]->do_logout(); 

// We need to hard-redirect the pages
// 
?>

  <script type="text/javascript" >
    top.location.href = "<?php echo BASE_URL . "index.php"; ?>";
  </script>

<?php
} 

// Secured people are redirected to the private part
if( $GLOBALS["security"]->is_secure() )
{
header( "location: " . BASE_URL . "module_helpcore_secure/index.php" );
die;
} 

// Unsecure people are lead to the public part
header( "location: " . BASE_URL . "module_helpcore_public/index.php" );
}
?>