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Best way to build a help desk type system?


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I've built a order system that tracks options then sends an email and updates a db. I have built a backend that allows the admin to make changes to what options are available. What I need now is the ability to have the backend manage people who sign into it. I want admin level and sales level people to be able to see different things in the backend. Admin should see all, but sales people should only see the orders they are working on and orders that no one has taken owner ship of yet. Is the best way to accomplish this by using sessions, or are their other ways to do this?

 

thanks in advance

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Sessions would be the easiest to do, plenty of login scripts that will show you how to set that portion up properly. What you'll want to add in addition to it is a form of "permissions" for each user. That way with the pages themselves, you can check what kind of permissions they have, for what they have access to.

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