Download help

[steviez]

Hi,

 

I have noticed that when a file is downloaded from my site a user cannot access the site until the download has finished... What could cause this? I have tried several ways on file download in php and all cause the same thing.

 

Any idea?

 

Thanks

[.Stealth]

How is the download started? Is it a direct link to the file or is it going through some sort of script?

[steviez]

its going through a php script

[ChemicalBliss]

Is this just a few people with this problem?

 

• If it is everyone; Problem with Server Script/Server Listener (Apache);
  • Find out if it is the script or the server, see if the user can download directly.
    
  • Check wether any modules in apache or php are causing this, disable modules for testing.
    
  • Check which part of the script would cause this to happen, remove php extensions for testing etc.
    

   

  [*]If it is quite a few people, not many; Problem with Server Compatibility or Client Compatibility Issue.

  • Get information from clients with problems and ones without, eg Operating System/Bowser Extensions etc.
    
  • Compare results, narrow down possible cause wether its server or client.
    

   

  [*]If its just one Person; Obvious Client related.

  • Try clearing cache/Restarting Browser+computer+router etc.
    

 

I would reccommend keeping google at hand to try and scout for specific possibilities, but make make sure you know wehter its even your server, or your clients problem.

 

-cb-