redbrad0 Posted January 5, 2007 Share Posted January 5, 2007 I work at a very small company where customers can send in a email for example to [email protected]. The problem is we always have to ask eachother "Did you respond to that email yet, or do you want me to?". I started to write a script in PHP that will read the emails from the email box and store them in the database, but then I started thinking that there has to be another software that I could just hack up to make it work for our system so I don't have to write it 100% from scratch. Does anyone know of anything, and have you ever used it?Specs - CentOS - mySql - PHP (not encoded) - Respond from a web interface so responses can be tracked. Link to comment https://forums.phpfreaks.com/topic/32938-looking-for-software-support-tickets-via-email/ Share on other sites More sharing options...
michaellunsford Posted January 5, 2007 Share Posted January 5, 2007 http://www.phplivesupport.com has a live chat system, and I believe email support as well. It's not free, but it's not too expensive.http://www.craftysyntax.com is another live chat program. I don't remember if it has email support or not, but it's completely free.You might also try searching http://sourceforge.net for "helpdesk" software. Link to comment https://forums.phpfreaks.com/topic/32938-looking-for-software-support-tickets-via-email/#findComment-153368 Share on other sites More sharing options...
redbrad0 Posted January 5, 2007 Author Share Posted January 5, 2007 Well I am not looking for a live chat software, but more of a email monitoring and answering. Link to comment https://forums.phpfreaks.com/topic/32938-looking-for-software-support-tickets-via-email/#findComment-153386 Share on other sites More sharing options...
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