php/mysql and e-mail question

[Eiolon]

I am not sure if this is a PHP or a MySQL question so you can move it if need be.

 

I've created an inhouse help desk for my work.  It works well but it's inconvenient for people to fill out a form with their name, email and problem.  A request was made to simply send an email from their mail client to an address (i.e. helpdesk@domain.com) and have it initiate the ticket.

 

So here's my question: is there anything like this on the net that I could use as an example?  I have no idea where to start with a request like this or if its even possible to do.

 

Thanks!

[benjaminbeazy]

you need to use IMAP, start here: http://us3.php.net/manual/en/ref.imap.php

and look for tutorials, here's one: http://www.phpbuilder.com/columns/musone19990207.php3

that'll give you a place to start, you just need to read the contents (not literally) of the message and make your request from there