not sure what to do...

[brokensequencer]

Hi all,

I'm not sure if this is even the right venue for this question, but I don't know what else to do. I run a website from which I sell loops/samples for use in music programs. I only offer instant download as the delivery option. My hosting is with 1and1.com.

 

Okay, so these files are zipped in collections, usually totalling between 500-1000Mb each. I have only had a few customers in the short time I've had the site operational, but each time someone purchases a download, they are only able to download about 400-500 Mb and the download stops, leaving them with a corrupted .zip file. I am using a script written by Vibralogix called Linklok for Paypal. Bacially, it stores all of the info for the products and when someone makes a purchase, it sends them a direct link to the file. When the customer emailed me to tell me they could not download, I would send them a link directly to the file on the server. In a few cases, even then, the customer could still not download the file. I have contacted 1and1.com and they haven't been much help. Adrian, from Vibralogix, has tried to help me out, but he thinks it's something with the server. 1and1 has had me create a .ftpaccess and .htaccess file to put in the root and that seems to do nothing. Anything I need to post to have someone take a look at the issue, just let me know. I don't know much about PHP or server technology (sorry). Any help anyone can offer is appreciated. (I didn't post the script because it is very long.)

-Andrew

p.s. the .htaccess file contains the following:

php_value post_max_size "10000M"

php_value upload_max_filesize "10000M"

 

and the .ftpaccess contains the following:

AllowStoreRestart on

 

I didn't want to post a link to my phpinfo due to the rules against posting links. If it's ok, I will post it.