Hosts stink.

[bcoffin]

Sorry, y'all. Maybe I just need a place to vent.

Maybe you can make some recommendations to change the state of my opinion these days about ANY AND EVERY host.

 

Technicians SHOULD NOT touch support tickets, servers, ANYTHING if they don't know what they're doing.

My entire server has been down now for 3 days. Everytime I call support, they tell me to put in a support ticket and things will be handled immediately. Everytime I put in a support ticket I'm told that DNS changes have been made and to please wait 6hrs for them to propagate. Then, when I call back in 6hrs to let them know that nothing is fixed, they tell me that the technician that was working on my case has left for the day and put me on hold for 30min for another technician to bring themself up to speed on the issue. Once they're up to speed, they tell me they will make some DNS changes, for me to submit a support ticket and wait 6hrs, and the process repeats itself.

 

I'm paying $350/mo for my server which includes immediate administrative support.

Now why am I paying this much $$, when NOT ONE TECHNICIAN seems to know what they're doing and my site IS STILL DOWN?

 

 

 

long story short, now that I've had a chance to vent, please someone recommend:

 

1. Affordable, Dedicated, Managed Hosting Servers (yea, all three)

2. Technicians that know how to communicate, know what they're doing, and take responsibility their work

3. Preferably a host in my timezone (EST/NYC-NY) who will answer a phone

 

thanks

[dsaba]

I think craygo used to run a hosting service, and he's right here from the forums, you can probably get some support real quick

 

http://www.phpfreaks.com/forums/index.php?action=profile;u=18955

[bcoffin]

Thanks dsaba. I'll hit'm up.