Hi,
Here's my story - please tell me what you think of it.
I use a file called phpinfo.php that contains one line of code that has phpinfo(); in it to tell me what PHP version and configuration are on my client's websites. It's a great tool.
I needed to turn register_globals "OFF", as it was showing as "ON".
So I used their awful online chat, and eventually turned it off via their control panel.
But the file still showed it as being "ON". The support person said it would take 2 hours.
The next morning (today) I checked again, still showing "ON". Refreshed my browser cache just in case, checked on a different browser, still said "ON".
Called Aplus.net phone support, after 16 minutes on hold, they said it was now fixed. I refreshed my browser, and indeed, it now said register_globals was "OFF".
But they went on to say, that the issue was with my file. They said that because I used a secondary FTP user, it wasn't working. I asked how this possibly made sense, and they kept repeating the same thing.
So I tested it, I re-uploaded the same file, same USER, and it didn't revert back to "ON", it still showed the new setting of "OFF".
I think Aplus.net's control panel is crap, but if one of you PHP experts can explain to me how their story is possibly true, I'd really like to hear it. I've written an article on my blog about this, and I'd love to hear your opinions as well.
http://aldebaranwebdesign.com/blog/aplusnet-customer-service-another-poor-online-chat/
I just really want to know how their explanation could possibly be true... ???