Technocrat

No I logged in as him, view source and ran it through. So in my mind that sort of eliminates at least his user account having something strange. Plus where he is stuck is the very first thing after making an account. So his entire profile is blank at that point other than his name. I have tried both session overriding and changing his password to mine and logging in. Both results were the same. That's been a thought I have had. But again he claims to have tried it from the library and even sent me a video himself on the page from their. Though it is possible that his house and library are on the same ISP. Thats why I would like him to try it on his phone with no WiFi. No .htaccess changes other than a url rewrite back to index.php Thanks again for all the ideas. I am pretty much grasping at straws at this point. If those couple of people weren't so upset and vocal about it I would just push them off and take the loss.

I had the same thought. He said he has McAfee on his PC, which I ask him to try it disabled. He tried a fresh install of Firefox. Also he says the problem also happens on his iPad. I might suggest that as well. I am also going to ask him to try his phone off Wifi also to see if it is his ISP I had him already try that. It renders to the /html and there are no errors in the console or the debug tools. For fun I ran his profile page through W3C validator and there are some minor "errors" like using the rel attrib and such. But nothing that I would say should be the cause of the problem. That was my first thought. So took the page and took out everything that wasn't absolutely needed. Then I pulled out anything that runs onload except two things that monitor clicks on two buttons. Which shouldn't be doing anything because he isn't able to click. That's a good thought. I hadn't considered sessions. They are running through memcached I think. I need to check that. But that could be something. I also looked through the site logs and found his entries. Every time he goes to the page everything is either HTTP 200 or 304. So its serving him content.

Thanks for the reply. I had him check with Chrome inspector and they have no errors at all in the console. But I could have them try that. Hopefully they are up to it. But he tried IE, FireFox and Safari with no luck. You would think one would render it. He was not sure. That was one my thoughts as well, but the other customers are from other parts of the US, so it seems unlikely but I guess its possible. Nope. Good idea and I will have them try that. Though it will cripple the page, but it would be good to know if that's part of the issue. I had that thought, so I tried a fresh VM, started up a fresh IE11 on Win10 which is what he is using and right to the site as him and logged in as him. Worked fine. No

I am at a loss and need any advice I can get on what to try next. I have a site where users can edit their profiles. We have about 10K customers. Of those customers about 20 have this issue and I can't figure it out. When they go to the page it acts like it doesn't finish loading. One symptom is when you hover over links the pointer will not change to hand. For me I can login with their account and try different machines and browsers and it works perfectly. I can use Chrome and change the speed and view type still works. I have never actually reproduced the issue. They can hit CTRL+F5, clear cache, try different browsers, different systems, nothing works for them. Today I worked with one person and removed everything from loading on that page except for exactly what was needed. No Google Analytics, no FB pixel, stripped all the JS, and nothing helped. He even tried at his local library and it still happened. I am totally out of ideas. Anyone have any suggestions? Thanks