haddydaddy Posted September 25, 2008 Share Posted September 25, 2008 Hello all, I'm writing a new application and I need some advanced interaction via email reply, and was wondering if there is anything I can do with php to provide the interaction. This is a basic support ticket desk. Here's the plan: Someone submits a support request, that support request is assigned to a specific technician, the technician is emailed the request, and the tech can respond in several different ways, using the subject as the action selector. Example: Re: Ticket 4393 - reject Re: Ticket 4393 - accept Re: Ticket 4393 - update etc... Here's my issue, how do I get my program to accept an incoming mail? I assume something must be done on the server level? Any recommended place to start? I'm fairly fluent in PHP, so I should be able to handle the majority of it, the main thing is getting past the email receiving, and I should be good. Thanks in advance. Link to comment https://forums.phpfreaks.com/topic/125852-solved-advanced-email-interactivity/ Share on other sites More sharing options...
DarkWater Posted September 25, 2008 Share Posted September 25, 2008 Are you attempting to receive random messages to your support desk, or is there an interface to insert a new ticket into a database row and you just want a response e-mailed...or what? =P Elaborate a bit more. Link to comment https://forums.phpfreaks.com/topic/125852-solved-advanced-email-interactivity/#findComment-650776 Share on other sites More sharing options...
haddydaddy Posted September 25, 2008 Author Share Posted September 25, 2008 The message will be recieved to update the ticket in the support desk. Basically, the system must be able to recieve emails to produce some interactivity. Say [email protected] is setup for interaction to the system, technicians could email the system to enter new tickets, or update tickets. Link to comment https://forums.phpfreaks.com/topic/125852-solved-advanced-email-interactivity/#findComment-650780 Share on other sites More sharing options...
Stryves Posted September 25, 2008 Share Posted September 25, 2008 I use email parsing but again DarkWater knows what he's talking about! I'm gonna look into it now too Link to comment https://forums.phpfreaks.com/topic/125852-solved-advanced-email-interactivity/#findComment-650783 Share on other sites More sharing options...
DarkWater Posted September 25, 2008 Share Posted September 25, 2008 Not really...You'll need to use the PHP IMAP extension and actually read in the e-mail data and then do what you want with it. Link to comment https://forums.phpfreaks.com/topic/125852-solved-advanced-email-interactivity/#findComment-650786 Share on other sites More sharing options...
haddydaddy Posted September 25, 2008 Author Share Posted September 25, 2008 IMAP it is, thank you DarkWater! Link to comment https://forums.phpfreaks.com/topic/125852-solved-advanced-email-interactivity/#findComment-650793 Share on other sites More sharing options...
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