[SOLVED] Advanced: Email Interactivity

[haddydaddy]

Hello all,

 

I'm writing a new application and I need some advanced interaction via email reply, and was wondering if there is anything I can do with php to provide the interaction. This is a basic support ticket desk.

 

Here's the plan: Someone submits a support request, that support request is assigned to a specific technician, the technician is emailed the request, and the tech can respond in several different ways, using the subject as the action selector. Example:

 

Re: Ticket 4393 - reject

Re: Ticket 4393 - accept

Re: Ticket 4393 - update

 

etc...

 

Here's my issue, how do I get my program to accept an incoming mail? I assume something must be done on the server level? Any recommended place to start?

 

I'm fairly fluent in PHP, so I should be able to handle the majority of it, the main thing is getting past the email receiving, and I should be good.

 

Thanks in advance.

[DarkWater]

Are you attempting to receive random messages to your support desk, or is there an interface to insert a new ticket into a database row and you just want a response e-mailed...or what? =P  Elaborate a bit more.

[haddydaddy]

The message will be recieved to update the ticket in the support desk. Basically, the system must be able to recieve emails to produce some interactivity. Say admin@mydesk.net is setup for interaction to the system, technicians could email the system to enter new tickets, or update tickets.

[Stryves]

I use email parsing but again DarkWater knows what he's talking about! I'm gonna look into it now too

[DarkWater]

Not really...You'll need to use the PHP IMAP extension and actually read in the e-mail data and then do what you want with it.

[haddydaddy]

IMAP it is, thank you DarkWater!