controluser as defined error question

[granGripau]

Hi,

 

My boss just got a new "budget" hosting company, and it's one of those where all of it's hosts are thrown into one control panel so there is just ftp and limited phpmyadmin access and they configure the emails for you, but only if you can catch them during the 2 hours they actually work.

Anyway

On the external test server the site that I have made works perfectly, but when I transfered the files to the new demi-server I get this error:

 

"Fatal error: Class 'MySQLi' not found in C:\...\....\....\...\...\...\connection.php

on line 4"

 

also in phpmyadmin i get this error:

 

"Connection for controluser as defined in your configuration failed"

 

everything I've seen on the net so far indicates that I should modify 2 simple things in the php.ini file.

 

My problem is that I've contacted the hosting company asking them to update this file but they haven't responded(and we should have launched the site last wed).

 

So my questions are 1)In your expert opinions, is this what needs to be modified? 2)can this hosting site that has all of it's clients mushed together change it's php.ini file without creating problems for other clients?, and 3) If changing the php.ini file doesn't effect other clients, and att client keeps ignoring me is there anyway I can modify the php.ini myself with my limited phpmyadmin privileges?

 

Any advice is welcome.

 

Thanks in advance

 

 

 

[granGripau]

I finally got in touch with support and I asked them if they could try commenting out the 2 lines in the config.inc.php file in the phpmyadmin folder, and they told me that they couldn't find the file or that it didn't exist. Is it even possible that phpmyadmin can run without the config.inc file? Could the file be somewhere else?

 

Thanks

[fenway]

Sounds like your PHP paths are all wrong.