ignace Posted December 20, 2009 Share Posted December 20, 2009 Hi, A new client with an existing website has asked me to move his website. So I contacted the hosting company and send them the server's DNS of the new host however apparently they wanna play hardball. Any advice? Quote Link to comment Share on other sites More sharing options...
PFMaBiSmAd Posted December 20, 2009 Share Posted December 20, 2009 Normally this has nothing to do with the web host, you just log into the domain registration account at the domain registrar and change the name server records to point to the new hosting. If the current web host is the actual domain registrar or they are just reselling domain name registration, there should be a separate login that is different form the web hosting account. Quote Link to comment Share on other sites More sharing options...
ignace Posted December 20, 2009 Author Share Posted December 20, 2009 Well that's the problem. I don't have any login for their current host as the hosting company was also the one responsible for the creation of their website. Quote Link to comment Share on other sites More sharing options...
oni-kun Posted December 21, 2009 Share Posted December 21, 2009 Well that's the problem. I don't have any login for their current host as the hosting company was also the one responsible for the creation of their website. Somewhere on your previous hosts control panel or whatnot should be a domain manager, look in their FAQ. Mine had the option to 'unlock domain' and 'retrieve auth code' which told the domain registrar to give me the auth code, and I was able to log into my registrar's account and add it to my new account. All you should need to change are the nameservers btw, don't worry about DNS as well. I had this problem with Webfusion, which is known for its horrible lack/non-existant support.. If that comes to no avail, You're the administrative address for your domain (WHOIS?) That means you own the domain, talk directly to your domain registrar to ask for an account with your e-mail, they should give you the auth code and whatnot. Quote Link to comment Share on other sites More sharing options...
ignace Posted December 21, 2009 Author Share Posted December 21, 2009 I got it solved they finally answered my e-mail spam.. They will change the ns settings tomorrow morning. @oni-kun The problem is that my client had it's website hosted and developed by the hosting company but never got any details (like FTP, CP, ..) So I was left to the mercy of that hosting company to change the ns settings so my server would be hosting the domain name from now on. Thanks everyone for your time. Quote Link to comment Share on other sites More sharing options...
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