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#1 chriscloyd

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Posted 09 July 2006 - 02:12 AM

Please help me right now im creating a support script i have the ticket part all worked out i just need an idea on how to make the live support part work like what tables would i need in my database i dont need someone to make it for me i just need help like little bits and pieces i can do the coding.
44 bugs in my java code
44 bugs in my java code
Fix 1 bug, and complie again
122 bugs in my java code

#2 hackerkts

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Posted 09 July 2006 - 02:30 AM

Are you asking for suggestion about the database structure ?

Hmm.. I could only think of
  • ID (ticket id, most important)
  • Name of the sender
  • Name of the Email
  • Emergency type (make it as 1 is not important, then 2 as normal and 3 as very important. Just an idea)
  • Name of helper (The name who give support for this ticket)
  • Date that the helper starts giving his/her support (Date when he started to support)
  • Status (Have it been solve ?)

:o I could only think of that at the moment..
Hope this is what you looking for.

Regards,
hackerkts

To be a coder, you must learn how to think and not to give up so easily.


#3 chriscloyd

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Posted 09 July 2006 - 02:33 AM

it does but im trying to make it how it shows whos going to accecpt the live support request
refresh every 5 seconds and what not you know what i mean?
44 bugs in my java code
44 bugs in my java code
Fix 1 bug, and complie again
122 bugs in my java code

#4 hackerkts

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Posted 09 July 2006 - 02:37 AM

You need to use cronjob, it's in the cPanel.
Most hosting will have that.

Regards,
hackerkts

To be a coder, you must learn how to think and not to give up so easily.


#5 Daniel0

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Posted 09 July 2006 - 06:20 AM

Put this on the page
<script type='text/javascript'>
settimeout('location.href=location.href',5000);
</script>

To refresh it every 5 seconds.

#6 ShogunWarrior

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Posted 09 July 2006 - 01:43 PM

A non-javascript version is:
<head>
<meta http-equiv="refresh" content="300">
</head>

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