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chriscloyd

live support

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Please help me right now im creating a support script i have the ticket part all worked out i just need an idea on how to make the live support part work like what tables would i need in my database i dont need someone to make it for me i just need help like little bits and pieces i can do the coding.

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Are you asking for suggestion about the database structure ?

Hmm.. I could only think of
[list][*]ID (ticket id, most important)
[*]Name of the sender
[*]Name of the Email
[*]Emergency type (make it as 1 is not important, then 2 as normal and 3 as very important. Just an idea)
[*]Name of helper (The name who give support for this ticket)
[*]Date that the helper starts giving his/her support (Date when he started to support)
[*]Status (Have it been solve ?)
[/list]

:o I could only think of that at the moment..
Hope this is what you looking for.

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it does but im trying to make it how it shows whos going to accecpt the live support request
refresh every 5 seconds and what not you know what i mean?

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You need to use cronjob, it's in the cPanel.
Most hosting will have that.

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Put this on the page [code]<script type='text/javascript'>
settimeout('location.href=location.href',5000);
</script>[/code]

To refresh it every 5 seconds.

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A non-javascript version is:
[code]
<head>
<meta http-equiv="refresh" content="300">
</head>
[/code]

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