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[SOLVED] Software or Hosting Company ?? Help needed


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Hello,

 

I have been putting in tickets to my Hosting Company because I am getting repeated time out's with this error

 

"phpMyEdit error: could not connect to SQL"

 

Now I am looking at a table of some 10000 records but I am filtering the record set down so the total I am dealing with is rarely above 50 and I am only putting 20 on screen at a time when in edit / update mode

 

typically this is a small sample of my log

 

14:18 error (first time I decided to log the occurance)

14:22 ended session

 

16:30 start session

16:38 error

17:10 ended session

 

19:45 start session

19:52 error

20.00 error

20:02 error

20:18 ended session

 

 

Also the time taken for the system to update a single record is 6 to 9 seconds every time.

 

The latest reply from my Hosting company is quoted below

 

 

I tried to go to several do your 512 pages you have and did the same on

many but did not face any issues. However You have more then 10000 records

being fetched only thing is its not displayed in one page.

 

So these are there somewhere in memory if i am correct. And that will have

its own consequences, getting all in one go is not a good way to do on

shared hosting where everything is shared.

 

However you can give some suggestion and we shall see what can be done.

 

 

Now I need some opinions here being new to POHP/mySql....

Is my Hosting Co. correct, or are they yanking my chain.

Are these sort of problems the norm or is my Hosting Company Cr*p.

 

I am thinking about changing my Hosting Co. with all that entails IF I can get better results elsewhere

 

Your comments and suggestion would be most welcome

 

Regards & Thanks

Roy...

It's hard to say if they are right or wrong.

 

They are claiming that you are in fact fetching all 10,000 rows in a single query yes?

 

Post one of your snippets of code so we can see if this is correct.

 

In my experience the hosts are nornally right and it is me that has done something wrong!

 

Thanks for the reply,

 

I am in fact using PHPMyEdit and I pointed out to my hosting company that

 

The software is very flexible, so I first filter my record set and the resultant list is rarely more than 50 records in size.

I only have 20 records on screen at any one time and only the current record on screen when I am updating it.

 

So I update ONE record from a page of 20 from a record set of 50 and the update takes 6 to 9 seconds EVERY time, plus the time outs when I am selecting 1 of 20 to update

 

This does not sound like a memory or sharing problem to me, the numbers involved are far too small I would have thought.

 

But apart from keep telling me to try it now with no visable improvement, statments like that above go unanswered

and the timeout errors continue

 

Regards

Roy...

 

 

I've used phpMyEdit for years on tables larger than yours and never have a responses anywhere near that slow (and I'm on shared hosting).  Sounds to me like your server is grossly under-powered or grossly over-loaded. 

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