yeah it probably depends I guess who is hosted with them or whatnot, but you have see, that guy got null routed for 24hours and was trying to get customer service to help him and get information from the attack and was denied plenty of times, that == horrible customer service
i know and agree with you. your experience with them are probably great and they might be a good company but all companies have weaknesses and stuff.
the point i was trying to make is that Nyphrex just cant come in here and say "Hey This hosting provider is great!" and say "It was Linode!" w/o any sauce or anytype of review or confirmation that he actually has sites hosted with them, which indeed makes his point completely useless, until I stepped in and gave him a full out negative review, just proving my point that he should atleast make an effort to explain "WHY" that host is good.
(forgive my grammar...)
Now, if that user had a "GURU" tag or something to show proof that he was reputable or known , then yeah I wouldn't of replied, but someone just cannot come in here say "OH this hosting company is great!" w/o any sauce or legitimate review/etc/etc...