the php mysqli extension on your system must be compiled to use the mysqlnd driver, for the get_result and a few other functions/methods to be available - https://www.php.net/manual/en/mysqlnd.install.php i'm not sure this can be accomplished just through the hosting control panel.
you will know when you are successful when there is a mysqlnd section in the phpinfo() output on your system.
if you cannot enable this, your choices are, rewrite the code to -
use the much simpler, more consistent, and better designed PDO extension. it has no mysqlnd driver gotya's like this.
eliminate the use of the mysqli get_result function/method, which will require you to use mysqli_stmt::bind_result, and a bunch of code to dynamically fetch data as a result set or do a bunch of typing for all the columns/variables you are selecting from each query. however, if you are going to go through this much work, for each query, you might as well just spend the time to do item #1. converting a mysqli prepared query to use the PDO extension is fairly straight forward -
make the database connection using PDO, storing the connection in a variable uniquely named, such as $pdo, so that you can identify/search which code has been converted or not.
the use of ? positional prepared query place-holders is the same between mysqli and PDO.
change the $mysqli->prepare() calls to use the $pdo connection variable, e.g. $pdo->prepare().
take the list of variables you are supplying to the ->bind_param() call, and supply them as an array to the ->execute([...]) call.
remove the bind_param() calls and the get_result() calls.
fetch the data using one of PDO's fetch methods - fetch(), fetchAll(), ... note: if you are using a foreach() loop to iterate over the msyqli result object (from the get_result call), you can loop over the PDO statement object in exactly the same way.
for a non-prepared query, you would just use the PDO ->query() method instead of the mysqli ->query() method, then fetch/loop over the data as described above.
any use of last insert id, num rows, or affected rows would need to use the equivalent PDO statements.