QATESTER Posted September 23, 2012 Share Posted September 23, 2012 Hello guys Im new to this forum. I have been trying to install a script I recently purchased and I am receiving the same error message on 2 servers I am testing the script on. They are the same error messages on both servers. The error messages are: Warning: include(//include/templateEngine/Savant3.php) [function.include]: failed to open stream: No such file or directory in /srv/disk11/1151584/www/qatesting.atwebpages.com/include/configs/config_templates.php on line 4 Warning: include() [function.include]: Failed opening '//include/templateEngine/Savant3.php' for inclusion (include_path='.:/usr/local/php5/share/pear') in /srv/disk11/1151584/www/qatesting.atwebpages.com/include/configs/config_templates.php on line 4 Fatal error: Class 'Savant3' not found in /srv/disk11/1151584/www/qatesting.atwebpages.com/include/configs/config_templates.php on line 7 Ive googled and researched this issue and so far all I can think about is compatible issues with the Savant3. The datebase is created successfully but once I get to the part where it says please uninstall the install folder and continue instead showing th index page like its supposed to I recieve the error that are ABOVE. Ive followed the directions for installing the script which are the following and I still receive the error message: 1. Upload all files in the "Upload" folder to your server 2. Create a MYSQL database for your site through your hosting CP 3. CHMOD 0777 (write) ./include/configs folder 4. CHMOD 0777 (write) ./include/configs/config_mysql.php 6. Run the installer located at www.yourdomain.com/install 7. CHMOD 0750 the following files: cgi-bin/upload.cgi 7.1 If you experience flength issues, try with 0755 on upload.cgi 8. CHMOD 0644 (no write) ./include/configs folder 9. CHMOD 0644 (no write) ./include/configs/config_mysql.php 10. CHMOD 0777 (write) /uploads/ Guys do you have any idea why I keep receiving this error over and over again. I really apreciate your time and I will wait for a reply, thank you. Quote Link to comment Share on other sites More sharing options...
Jessica Posted September 23, 2012 Share Posted September 23, 2012 If you paid for a script, get support or your money back. Quote Link to comment Share on other sites More sharing options...
Pikachu2000 Posted September 23, 2012 Share Posted September 23, 2012 Since this is a script you've purchased, have you tried getting support from the author? That would be the logical first step. Quote Link to comment Share on other sites More sharing options...
QATESTER Posted September 23, 2012 Author Share Posted September 23, 2012 Yes but its been a week since I sent them an email and they havent gotten back. Quote Link to comment Share on other sites More sharing options...
QATESTER Posted September 23, 2012 Author Share Posted September 23, 2012 (edited) I was wondering if anyone here has had similar issues like the one I am going thru right know. Edited September 23, 2012 by QATESTER Quote Link to comment Share on other sites More sharing options...
Christian F. Posted September 23, 2012 Share Posted September 23, 2012 The hint is found in the error message, and the paths they give. Considering the error messages you get, and the installation instructions, I sure would love to have a look at this code. I got a slightly foreboding feeling. Quote Link to comment Share on other sites More sharing options...
kicken Posted September 23, 2012 Share Posted September 23, 2012 The path it is referencing in the include is trying to find the file from the root directory, which is wrong. This could be due either to a problem with the code or a problem with something you entered during the install process. We can't really say with the info given. Did it ask you at all during the installation process to enter a path to a file or directory? Quote Link to comment Share on other sites More sharing options...
QATESTER Posted September 23, 2012 Author Share Posted September 23, 2012 Here are the instalation Screens: After I finish all of this step and I delete the INSTALL FOLDER and I click on FINISH the following website shows the following errors. The link to this errores is : http://qatesting.atwebpages.com/index.php Quote Link to comment Share on other sites More sharing options...
kicken Posted September 23, 2012 Share Posted September 23, 2012 Your entry for Server Path is wrong. It needs to be the location of your document root. I am guessing this is going to be /srv/disk11/1151584/www/qatesting.atwebpages.com but you could upload a script with <?php var_dump($_SERVER['DOCUMENT_ROOT']);?> in it to check. Quote Link to comment Share on other sites More sharing options...
QATESTER Posted September 24, 2012 Author Share Posted September 24, 2012 Thank you kicken. I just got a response from my server and they say: Hello, Thank you for contacting us. cURL requires enabled outgoing server connections. Due to the high amount of abuse and increased security needs we have disabled by default all outgoing connections for free user accounts. Allowed outgoing connections are only available for paid accounts, you need to upgrade to a paid account in order to use it. Feel free to reopen this ticket in case you have more questions or you need further assistance. Thank you for choosing our services. Best regards, Chris Wayne Dedicated Support Team Supportindeed.com What do your guys think about the response? Quote Link to comment Share on other sites More sharing options...
Pikachu2000 Posted September 24, 2012 Share Posted September 24, 2012 It seems completely irrelevant, frankly. Quote Link to comment Share on other sites More sharing options...
QATESTER Posted September 24, 2012 Author Share Posted September 24, 2012 kicken I apreciate your help alot you were correct! The issue was that my server path was incorrect. I also apreciate Jessica, Pikachu2000 and Christian F. for your help, Thanks all! Quote Link to comment Share on other sites More sharing options...
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